[jira] Created: (OFBIZ-257) Streamline the order checkout procedure

[Nicolas Malin (Jira)]

Streamline the order checkout procedure
---------------------------------------

                 Key: OFBIZ-257
                 URL: http://issues.apache.org/jira/browse/OFBIZ-257
             Project: OFBiz (The Open for Business Project)
          Issue Type: Improvement
          Components: ecommerce
         Environment: new feature
            Reporter: Daniel Kunkel
            Priority: Minor


This is a replanted feature request from the old Jira. I was going to let it just disappear from Jira until I was inspired by OFBiz...  Besides, I know I'm losing business because of the confusing checkout process, and I'm frankly surprised it hasn't been fixed yet.

---

The current checkout system, although logical and very good in ways, is not especially intuitive or straight forward for the unexperienced customer, especially one in a hurry.
The new scheme is a simplified ordering scheme that handles the most common basic orders, and still links to the existing checkout code for complex orders with special requirements like split shipments, split payments, gift cards, etc.

Specifically:

The Login Screen
The login screen is a combination of the current login screen, and the new customer screen. Most customers, they can enter their login name/password and skip the new customer basic data. New customers will enter in their personal details, address, etc.

An ajax bit could be really helpful here...  After someone enters their login information, the system could populate the fields  giving the customer a chance to review and update their main address, phone numbers etc.

The order screen

This is a reworking of the current quick checkout screen.

1.) The first shipping address is automatically selected. A link is provided to step 1 of the normal checkout system if the user needs to add a new address.

2.) Shipping Choices, and an option not to have everything shipped at once are provided. A link to the normal checkout procedure step 2 is provided should additional e-mail notifications, gift wrapping, etc be desired.

3.) Payment Options are listed, but instead of a link to add a credit card, the credit card data entry fields are provided, including an option to add a separate billing address. If credit card data is entered, that card is automatically used. A link will be provided to jump to the 3rd step of the standard checkout process should addition billing options be required like split payments, etc.

Order Button

The final button is changed to "Order"  and gives the customer a "reciept" ...  It is far easier to adjust an order that's been created than make up for lost business because people didn't realize they needed to hit the confirm link one last time to put the order through.

The ordering process at http://www.GraciousStyle.com (Si Chen's site) is a good example of the general feel of this scheme.

Anyone have any other suggestions, or an interest in supporting this development?

Thanks


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[Nicolas Malin (Jira)]

    [ http://issues.apache.org/jira/browse/OFBIZ-257?page=comments#action_12434408 ]
           
David E. Jones commented on OFBIZ-257:
--------------------------------------

An initial thought: why make it harder (or less direct) to add an address, but easier (in-line) to add a credit card?

> Streamline the order checkout procedure
> ---------------------------------------
>
>                 Key: OFBIZ-257
>                 URL: http://issues.apache.org/jira/browse/OFBIZ-257
>             Project: OFBiz (The Open for Business Project)
>          Issue Type: Improvement
>          Components: ecommerce
>         Environment: new feature
>            Reporter: Daniel Kunkel
>            Priority: Minor
>
> This is a replanted feature request from the old Jira. I was going to let it just disappear from Jira until I was inspired by OFBiz...  Besides, I know I'm losing business because of the confusing checkout process, and I'm frankly surprised it hasn't been fixed yet.
> ---
> The current checkout system, although logical and very good in ways, is not especially intuitive or straight forward for the unexperienced customer, especially one in a hurry.
> The new scheme is a simplified ordering scheme that handles the most common basic orders, and still links to the existing checkout code for complex orders with special requirements like split shipments, split payments, gift cards, etc.
> Specifically:
> The Login Screen
> The login screen is a combination of the current login screen, and the new customer screen. Most customers, they can enter their login name/password and skip the new customer basic data. New customers will enter in their personal details, address, etc.
> An ajax bit could be really helpful here...  After someone enters their login information, the system could populate the fields  giving the customer a chance to review and update their main address, phone numbers etc.
> The order screen
> This is a reworking of the current quick checkout screen.
> 1.) The first shipping address is automatically selected. A link is provided to step 1 of the normal checkout system if the user needs to add a new address.
> 2.) Shipping Choices, and an option not to have everything shipped at once are provided. A link to the normal checkout procedure step 2 is provided should additional e-mail notifications, gift wrapping, etc be desired.
> 3.) Payment Options are listed, but instead of a link to add a credit card, the credit card data entry fields are provided, including an option to add a separate billing address. If credit card data is entered, that card is automatically used. A link will be provided to jump to the 3rd step of the standard checkout process should addition billing options be required like split payments, etc.
> Order Button
> The final button is changed to "Order"  and gives the customer a "reciept" ...  It is far easier to adjust an order that's been created than make up for lost business because people didn't realize they needed to hit the confirm link one last time to put the order through.
> The ordering process at http://www.GraciousStyle.com (Si Chen's site) is a good example of the general feel of this scheme.
> Anyone have any other suggestions, or an interest in supporting this development?
> Thanks

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[Nicolas Malin (Jira)]

    [ http://issues.apache.org/jira/browse/OFBIZ-257?page=comments#action_12434468 ]
           
Daniel Kunkel commented on OFBIZ-257:
-------------------------------------

That sounds like a good suggestion if there is a way to make it work smoothly. In my experience, 99 percent of our mail-order customers have just one shipping address, and we can save them a page refresh cycle by selecting the first address and computing the costs during the initial screen load.

3 allows for entering a separate billing address to go with the credit card.

> Streamline the order checkout procedure
> ---------------------------------------
>
>                 Key: OFBIZ-257
>                 URL: http://issues.apache.org/jira/browse/OFBIZ-257
>             Project: OFBiz (The Open for Business Project)
>          Issue Type: Improvement
>          Components: ecommerce
>         Environment: new feature
>            Reporter: Daniel Kunkel
>            Priority: Minor
>
> This is a replanted feature request from the old Jira. I was going to let it just disappear from Jira until I was inspired by OFBiz...  Besides, I know I'm losing business because of the confusing checkout process, and I'm frankly surprised it hasn't been fixed yet.
> ---
> The current checkout system, although logical and very good in ways, is not especially intuitive or straight forward for the unexperienced customer, especially one in a hurry.
> The new scheme is a simplified ordering scheme that handles the most common basic orders, and still links to the existing checkout code for complex orders with special requirements like split shipments, split payments, gift cards, etc.
> Specifically:
> The Login Screen
> The login screen is a combination of the current login screen, and the new customer screen. Most customers, they can enter their login name/password and skip the new customer basic data. New customers will enter in their personal details, address, etc.
> An ajax bit could be really helpful here...  After someone enters their login information, the system could populate the fields  giving the customer a chance to review and update their main address, phone numbers etc.
> The order screen
> This is a reworking of the current quick checkout screen.
> 1.) The first shipping address is automatically selected. A link is provided to step 1 of the normal checkout system if the user needs to add a new address.
> 2.) Shipping Choices, and an option not to have everything shipped at once are provided. A link to the normal checkout procedure step 2 is provided should additional e-mail notifications, gift wrapping, etc be desired.
> 3.) Payment Options are listed, but instead of a link to add a credit card, the credit card data entry fields are provided, including an option to add a separate billing address. If credit card data is entered, that card is automatically used. A link will be provided to jump to the 3rd step of the standard checkout process should addition billing options be required like split payments, etc.
> Order Button
> The final button is changed to "Order"  and gives the customer a "reciept" ...  It is far easier to adjust an order that's been created than make up for lost business because people didn't realize they needed to hit the confirm link one last time to put the order through.
> The ordering process at http://www.GraciousStyle.com (Si Chen's site) is a good example of the general feel of this scheme.
> Anyone have any other suggestions, or an interest in supporting this development?
> Thanks

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[Nicolas Malin (Jira)]

    [ http://issues.apache.org/jira/browse/OFBIZ-257?page=comments#action_12453539 ]
           
Jacopo Cappellato commented on OFBIZ-257:
-----------------------------------------

Daniel,

are you going to submit a patch for this, so that we can review it?
If not, I think we should close this issue since it seems that it is more a custom specific feature rather than a general improvement (and there is not a big community interest for this, see 0 votes and 0 watches).

> Streamline the order checkout procedure
> ---------------------------------------
>
>                 Key: OFBIZ-257
>                 URL: http://issues.apache.org/jira/browse/OFBIZ-257
>             Project: OFBiz (The Open for Business Project)
>          Issue Type: Improvement
>          Components: ecommerce
>         Environment: new feature
>            Reporter: Daniel Kunkel
>            Priority: Minor
>
> This is a replanted feature request from the old Jira. I was going to let it just disappear from Jira until I was inspired by OFBiz...  Besides, I know I'm losing business because of the confusing checkout process, and I'm frankly surprised it hasn't been fixed yet.
> ---
> The current checkout system, although logical and very good in ways, is not especially intuitive or straight forward for the unexperienced customer, especially one in a hurry.
> The new scheme is a simplified ordering scheme that handles the most common basic orders, and still links to the existing checkout code for complex orders with special requirements like split shipments, split payments, gift cards, etc.
> Specifically:
> The Login Screen
> The login screen is a combination of the current login screen, and the new customer screen. Most customers, they can enter their login name/password and skip the new customer basic data. New customers will enter in their personal details, address, etc.
> An ajax bit could be really helpful here...  After someone enters their login information, the system could populate the fields  giving the customer a chance to review and update their main address, phone numbers etc.
> The order screen
> This is a reworking of the current quick checkout screen.
> 1.) The first shipping address is automatically selected. A link is provided to step 1 of the normal checkout system if the user needs to add a new address.
> 2.) Shipping Choices, and an option not to have everything shipped at once are provided. A link to the normal checkout procedure step 2 is provided should additional e-mail notifications, gift wrapping, etc be desired.
> 3.) Payment Options are listed, but instead of a link to add a credit card, the credit card data entry fields are provided, including an option to add a separate billing address. If credit card data is entered, that card is automatically used. A link will be provided to jump to the 3rd step of the standard checkout process should addition billing options be required like split payments, etc.
> Order Button
> The final button is changed to "Order"  and gives the customer a "reciept" ...  It is far easier to adjust an order that's been created than make up for lost business because people didn't realize they needed to hit the confirm link one last time to put the order through.
> The ordering process at http://www.GraciousStyle.com (Si Chen's site) is a good example of the general feel of this scheme.
> Anyone have any other suggestions, or an interest in supporting this development?
> Thanks

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[Nicolas Malin (Jira)]

    [ http://issues.apache.org/jira/browse/OFBIZ-257?page=comments#action_12453640 ]
           
Daniel Kunkel commented on OFBIZ-257:
-------------------------------------

I intend to submit a patch, however, I am not sure how soon I will get to it. In any case, it is a real problem since we see a large percentage of our potential customers sign up for new accounts, and then never order anything.

> Streamline the order checkout procedure
> ---------------------------------------
>
>                 Key: OFBIZ-257
>                 URL: http://issues.apache.org/jira/browse/OFBIZ-257
>             Project: OFBiz (The Open for Business Project)
>          Issue Type: Improvement
>          Components: ecommerce
>         Environment: new feature
>            Reporter: Daniel Kunkel
>            Priority: Minor
>
> This is a replanted feature request from the old Jira. I was going to let it just disappear from Jira until I was inspired by OFBiz...  Besides, I know I'm losing business because of the confusing checkout process, and I'm frankly surprised it hasn't been fixed yet.
> ---
> The current checkout system, although logical and very good in ways, is not especially intuitive or straight forward for the unexperienced customer, especially one in a hurry.
> The new scheme is a simplified ordering scheme that handles the most common basic orders, and still links to the existing checkout code for complex orders with special requirements like split shipments, split payments, gift cards, etc.
> Specifically:
> The Login Screen
> The login screen is a combination of the current login screen, and the new customer screen. Most customers, they can enter their login name/password and skip the new customer basic data. New customers will enter in their personal details, address, etc.
> An ajax bit could be really helpful here...  After someone enters their login information, the system could populate the fields  giving the customer a chance to review and update their main address, phone numbers etc.
> The order screen
> This is a reworking of the current quick checkout screen.
> 1.) The first shipping address is automatically selected. A link is provided to step 1 of the normal checkout system if the user needs to add a new address.
> 2.) Shipping Choices, and an option not to have everything shipped at once are provided. A link to the normal checkout procedure step 2 is provided should additional e-mail notifications, gift wrapping, etc be desired.
> 3.) Payment Options are listed, but instead of a link to add a credit card, the credit card data entry fields are provided, including an option to add a separate billing address. If credit card data is entered, that card is automatically used. A link will be provided to jump to the 3rd step of the standard checkout process should addition billing options be required like split payments, etc.
> Order Button
> The final button is changed to "Order"  and gives the customer a "reciept" ...  It is far easier to adjust an order that's been created than make up for lost business because people didn't realize they needed to hit the confirm link one last time to put the order through.
> The ordering process at http://www.GraciousStyle.com (Si Chen's site) is a good example of the general feel of this scheme.
> Anyone have any other suggestions, or an interest in supporting this development?
> Thanks

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[Nicolas Malin (Jira)]

    [ http://issues.apache.org/jira/browse/OFBIZ-257?page=comments#action_12453661 ]
           
Chris Howe commented on OFBIZ-257:
----------------------------------

Daniel,
As it is, very little of our custom code uses the shopping cart / order helper java methods.  I've been debating converting all of these methods to simple-methods so they are easier to play with/over.  Would you find simple-method services easier to use?  If so, I'll work out a patch.

> Streamline the order checkout procedure
> ---------------------------------------
>
>                 Key: OFBIZ-257
>                 URL: http://issues.apache.org/jira/browse/OFBIZ-257
>             Project: OFBiz (The Open for Business Project)
>          Issue Type: Improvement
>          Components: ecommerce
>         Environment: new feature
>            Reporter: Daniel Kunkel
>            Priority: Minor
>
> This is a replanted feature request from the old Jira. I was going to let it just disappear from Jira until I was inspired by OFBiz...  Besides, I know I'm losing business because of the confusing checkout process, and I'm frankly surprised it hasn't been fixed yet.
> ---
> The current checkout system, although logical and very good in ways, is not especially intuitive or straight forward for the unexperienced customer, especially one in a hurry.
> The new scheme is a simplified ordering scheme that handles the most common basic orders, and still links to the existing checkout code for complex orders with special requirements like split shipments, split payments, gift cards, etc.
> Specifically:
> The Login Screen
> The login screen is a combination of the current login screen, and the new customer screen. Most customers, they can enter their login name/password and skip the new customer basic data. New customers will enter in their personal details, address, etc.
> An ajax bit could be really helpful here...  After someone enters their login information, the system could populate the fields  giving the customer a chance to review and update their main address, phone numbers etc.
> The order screen
> This is a reworking of the current quick checkout screen.
> 1.) The first shipping address is automatically selected. A link is provided to step 1 of the normal checkout system if the user needs to add a new address.
> 2.) Shipping Choices, and an option not to have everything shipped at once are provided. A link to the normal checkout procedure step 2 is provided should additional e-mail notifications, gift wrapping, etc be desired.
> 3.) Payment Options are listed, but instead of a link to add a credit card, the credit card data entry fields are provided, including an option to add a separate billing address. If credit card data is entered, that card is automatically used. A link will be provided to jump to the 3rd step of the standard checkout process should addition billing options be required like split payments, etc.
> Order Button
> The final button is changed to "Order"  and gives the customer a "reciept" ...  It is far easier to adjust an order that's been created than make up for lost business because people didn't realize they needed to hit the confirm link one last time to put the order through.
> The ordering process at http://www.GraciousStyle.com (Si Chen's site) is a good example of the general feel of this scheme.
> Anyone have any other suggestions, or an interest in supporting this development?
> Thanks

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[Nicolas Malin (Jira)]

    [ http://issues.apache.org/jira/browse/OFBIZ-257?page=comments#action_12453664 ]
           
Tim Ruppert commented on OFBIZ-257:
-----------------------------------

I don't know if you guys saw the new JIRA patch that was submitted, but out of the training in Ephraim has come an initial refactoring of the anonymous checkout process.  We intended to do another pass at that that will take out 2-3 more steps in the process of people that want it.

We will also be looking into the regular checkout process as well - to put these steps in place.  Any help that you guys have would be appreciated.

One of my current clients is the reason for this. In the custom checkout process - which you can play with at http://twpinc.insourcery.com - they have only two steps in the process (after the cart - which has the UPS calculation embedded in it) and the order confirmation page.

Let me know what you guys think.

I think that once someone's put their credit card in - try and charge it - and give them the order receipt page.  This resolves the problem of lost orders.

> Streamline the order checkout procedure
> ---------------------------------------
>
>                 Key: OFBIZ-257
>                 URL: http://issues.apache.org/jira/browse/OFBIZ-257
>             Project: OFBiz (The Open for Business Project)
>          Issue Type: Improvement
>          Components: ecommerce
>         Environment: new feature
>            Reporter: Daniel Kunkel
>            Priority: Minor
>
> This is a replanted feature request from the old Jira. I was going to let it just disappear from Jira until I was inspired by OFBiz...  Besides, I know I'm losing business because of the confusing checkout process, and I'm frankly surprised it hasn't been fixed yet.
> ---
> The current checkout system, although logical and very good in ways, is not especially intuitive or straight forward for the unexperienced customer, especially one in a hurry.
> The new scheme is a simplified ordering scheme that handles the most common basic orders, and still links to the existing checkout code for complex orders with special requirements like split shipments, split payments, gift cards, etc.
> Specifically:
> The Login Screen
> The login screen is a combination of the current login screen, and the new customer screen. Most customers, they can enter their login name/password and skip the new customer basic data. New customers will enter in their personal details, address, etc.
> An ajax bit could be really helpful here...  After someone enters their login information, the system could populate the fields  giving the customer a chance to review and update their main address, phone numbers etc.
> The order screen
> This is a reworking of the current quick checkout screen.
> 1.) The first shipping address is automatically selected. A link is provided to step 1 of the normal checkout system if the user needs to add a new address.
> 2.) Shipping Choices, and an option not to have everything shipped at once are provided. A link to the normal checkout procedure step 2 is provided should additional e-mail notifications, gift wrapping, etc be desired.
> 3.) Payment Options are listed, but instead of a link to add a credit card, the credit card data entry fields are provided, including an option to add a separate billing address. If credit card data is entered, that card is automatically used. A link will be provided to jump to the 3rd step of the standard checkout process should addition billing options be required like split payments, etc.
> Order Button
> The final button is changed to "Order"  and gives the customer a "reciept" ...  It is far easier to adjust an order that's been created than make up for lost business because people didn't realize they needed to hit the confirm link one last time to put the order through.
> The ordering process at http://www.GraciousStyle.com (Si Chen's site) is a good example of the general feel of this scheme.
> Anyone have any other suggestions, or an interest in supporting this development?
> Thanks

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[Nicolas Malin (Jira)]

    [ http://issues.apache.org/jira/browse/OFBIZ-257?page=comments#action_12453678 ]
           
Daniel Kunkel commented on OFBIZ-257:
-------------------------------------

Chris:  Wow, that would be great, but let's query the rest of the OFBiz community and see what they feel would be better for the project. Will it fit with the anonymous checkout refactoring?

Tim...  Wow!!!  I love what you've done to the checkout process!!!  I did get a little confused on the order sample, and sample quantity altering the price...  Somehow 30 / inch copper mesh was $8 / sf for me when the price was listed at $6 / sf.

I especially like putting the shipping calculations up first, since users often want to know the delivered total cost, and will hesitate to put in all their info just to see how much shipping will cost. It would be neet if the shipping estimates could be added to all the product pages once a customer has entered in their basic shipping info.

If you'd like, I could do some testing in a few weeks.

> Streamline the order checkout procedure
> ---------------------------------------
>
>                 Key: OFBIZ-257
>                 URL: http://issues.apache.org/jira/browse/OFBIZ-257
>             Project: OFBiz (The Open for Business Project)
>          Issue Type: Improvement
>          Components: ecommerce
>         Environment: new feature
>            Reporter: Daniel Kunkel
>            Priority: Minor
>
> This is a replanted feature request from the old Jira. I was going to let it just disappear from Jira until I was inspired by OFBiz...  Besides, I know I'm losing business because of the confusing checkout process, and I'm frankly surprised it hasn't been fixed yet.
> ---
> The current checkout system, although logical and very good in ways, is not especially intuitive or straight forward for the unexperienced customer, especially one in a hurry.
> The new scheme is a simplified ordering scheme that handles the most common basic orders, and still links to the existing checkout code for complex orders with special requirements like split shipments, split payments, gift cards, etc.
> Specifically:
> The Login Screen
> The login screen is a combination of the current login screen, and the new customer screen. Most customers, they can enter their login name/password and skip the new customer basic data. New customers will enter in their personal details, address, etc.
> An ajax bit could be really helpful here...  After someone enters their login information, the system could populate the fields  giving the customer a chance to review and update their main address, phone numbers etc.
> The order screen
> This is a reworking of the current quick checkout screen.
> 1.) The first shipping address is automatically selected. A link is provided to step 1 of the normal checkout system if the user needs to add a new address.
> 2.) Shipping Choices, and an option not to have everything shipped at once are provided. A link to the normal checkout procedure step 2 is provided should additional e-mail notifications, gift wrapping, etc be desired.
> 3.) Payment Options are listed, but instead of a link to add a credit card, the credit card data entry fields are provided, including an option to add a separate billing address. If credit card data is entered, that card is automatically used. A link will be provided to jump to the 3rd step of the standard checkout process should addition billing options be required like split payments, etc.
> Order Button
> The final button is changed to "Order"  and gives the customer a "reciept" ...  It is far easier to adjust an order that's been created than make up for lost business because people didn't realize they needed to hit the confirm link one last time to put the order through.
> The ordering process at http://www.GraciousStyle.com (Si Chen's site) is a good example of the general feel of this scheme.
> Anyone have any other suggestions, or an interest in supporting this development?
> Thanks

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[Nicolas Malin (Jira)]

    [ http://issues.apache.org/jira/browse/OFBIZ-257?page=comments#action_12453679 ]
           
Chris Howe commented on OFBIZ-257:
----------------------------------

it would essentially be a mirror image of the CheckoutEvents.java and ShoppingCartEvents.java and perhaps the addition of a few generic services that those events would use.  So if the anonymous stuff works there, it should work with that stuff converted to simple-methods.  

The checkout process and order change process are the two areas that we repeatedly change our mind about and it would be useful for us.  Even though it does the same thing for some reason simple-methods are much easier for me to follow.  Sometime in the next week or so I'll create an initial patch that has it as a separate component for hot-deploy so that it's existence would override the order implementation and if there is support for it to replace the current java implementation it would be a simple effort to add those files to the order component and remove the current implementation.

> Streamline the order checkout procedure
> ---------------------------------------
>
>                 Key: OFBIZ-257
>                 URL: http://issues.apache.org/jira/browse/OFBIZ-257
>             Project: OFBiz (The Open for Business Project)
>          Issue Type: Improvement
>          Components: ecommerce
>         Environment: new feature
>            Reporter: Daniel Kunkel
>            Priority: Minor
>
> This is a replanted feature request from the old Jira. I was going to let it just disappear from Jira until I was inspired by OFBiz...  Besides, I know I'm losing business because of the confusing checkout process, and I'm frankly surprised it hasn't been fixed yet.
> ---
> The current checkout system, although logical and very good in ways, is not especially intuitive or straight forward for the unexperienced customer, especially one in a hurry.
> The new scheme is a simplified ordering scheme that handles the most common basic orders, and still links to the existing checkout code for complex orders with special requirements like split shipments, split payments, gift cards, etc.
> Specifically:
> The Login Screen
> The login screen is a combination of the current login screen, and the new customer screen. Most customers, they can enter their login name/password and skip the new customer basic data. New customers will enter in their personal details, address, etc.
> An ajax bit could be really helpful here...  After someone enters their login information, the system could populate the fields  giving the customer a chance to review and update their main address, phone numbers etc.
> The order screen
> This is a reworking of the current quick checkout screen.
> 1.) The first shipping address is automatically selected. A link is provided to step 1 of the normal checkout system if the user needs to add a new address.
> 2.) Shipping Choices, and an option not to have everything shipped at once are provided. A link to the normal checkout procedure step 2 is provided should additional e-mail notifications, gift wrapping, etc be desired.
> 3.) Payment Options are listed, but instead of a link to add a credit card, the credit card data entry fields are provided, including an option to add a separate billing address. If credit card data is entered, that card is automatically used. A link will be provided to jump to the 3rd step of the standard checkout process should addition billing options be required like split payments, etc.
> Order Button
> The final button is changed to "Order"  and gives the customer a "reciept" ...  It is far easier to adjust an order that's been created than make up for lost business because people didn't realize they needed to hit the confirm link one last time to put the order through.
> The ordering process at http://www.GraciousStyle.com (Si Chen's site) is a good example of the general feel of this scheme.
> Anyone have any other suggestions, or an interest in supporting this development?
> Thanks

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[Nicolas Malin (Jira)]

    [ http://issues.apache.org/jira/browse/OFBIZ-257?page=comments#action_12453681 ]
           
Tim Ruppert commented on OFBIZ-257:
-----------------------------------

Just so I'm not being confusing - that checkout process IS NOT in OFBiz - that's a custom one that I did back in the day for a customer.  this same customer wants me to do this in OFBiz - which we're in the process of doing.  In order to do it - we're slowly making the regular stuff more solid.

I'd be happy to have you test as we get going for sure - but we better be done in two weeks or I'm busted :)

As for the sample pricing - they're always $8 a piece - doesn't matter the sft price.  We can TOTALLY do the estimated shipping up front - or at least I believe that to be the case - it will just take some work.

> Streamline the order checkout procedure
> ---------------------------------------
>
>                 Key: OFBIZ-257
>                 URL: http://issues.apache.org/jira/browse/OFBIZ-257
>             Project: OFBiz (The Open for Business Project)
>          Issue Type: Improvement
>          Components: ecommerce
>         Environment: new feature
>            Reporter: Daniel Kunkel
>            Priority: Minor
>
> This is a replanted feature request from the old Jira. I was going to let it just disappear from Jira until I was inspired by OFBiz...  Besides, I know I'm losing business because of the confusing checkout process, and I'm frankly surprised it hasn't been fixed yet.
> ---
> The current checkout system, although logical and very good in ways, is not especially intuitive or straight forward for the unexperienced customer, especially one in a hurry.
> The new scheme is a simplified ordering scheme that handles the most common basic orders, and still links to the existing checkout code for complex orders with special requirements like split shipments, split payments, gift cards, etc.
> Specifically:
> The Login Screen
> The login screen is a combination of the current login screen, and the new customer screen. Most customers, they can enter their login name/password and skip the new customer basic data. New customers will enter in their personal details, address, etc.
> An ajax bit could be really helpful here...  After someone enters their login information, the system could populate the fields  giving the customer a chance to review and update their main address, phone numbers etc.
> The order screen
> This is a reworking of the current quick checkout screen.
> 1.) The first shipping address is automatically selected. A link is provided to step 1 of the normal checkout system if the user needs to add a new address.
> 2.) Shipping Choices, and an option not to have everything shipped at once are provided. A link to the normal checkout procedure step 2 is provided should additional e-mail notifications, gift wrapping, etc be desired.
> 3.) Payment Options are listed, but instead of a link to add a credit card, the credit card data entry fields are provided, including an option to add a separate billing address. If credit card data is entered, that card is automatically used. A link will be provided to jump to the 3rd step of the standard checkout process should addition billing options be required like split payments, etc.
> Order Button
> The final button is changed to "Order"  and gives the customer a "reciept" ...  It is far easier to adjust an order that's been created than make up for lost business because people didn't realize they needed to hit the confirm link one last time to put the order through.
> The ordering process at http://www.GraciousStyle.com (Si Chen's site) is a good example of the general feel of this scheme.
> Anyone have any other suggestions, or an interest in supporting this development?
> Thanks

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[Nicolas Malin (Jira)]

    [ http://issues.apache.org/jira/browse/OFBIZ-257?page=comments#action_12453690 ]
           
Jacques Le Roux commented on OFBIZ-257:
---------------------------------------

Very interesting !

> Streamline the order checkout procedure
> ---------------------------------------
>
>                 Key: OFBIZ-257
>                 URL: http://issues.apache.org/jira/browse/OFBIZ-257
>             Project: OFBiz (The Open for Business Project)
>          Issue Type: Improvement
>          Components: ecommerce
>         Environment: new feature
>            Reporter: Daniel Kunkel
>            Priority: Minor
>
> This is a replanted feature request from the old Jira. I was going to let it just disappear from Jira until I was inspired by OFBiz...  Besides, I know I'm losing business because of the confusing checkout process, and I'm frankly surprised it hasn't been fixed yet.
> ---
> The current checkout system, although logical and very good in ways, is not especially intuitive or straight forward for the unexperienced customer, especially one in a hurry.
> The new scheme is a simplified ordering scheme that handles the most common basic orders, and still links to the existing checkout code for complex orders with special requirements like split shipments, split payments, gift cards, etc.
> Specifically:
> The Login Screen
> The login screen is a combination of the current login screen, and the new customer screen. Most customers, they can enter their login name/password and skip the new customer basic data. New customers will enter in their personal details, address, etc.
> An ajax bit could be really helpful here...  After someone enters their login information, the system could populate the fields  giving the customer a chance to review and update their main address, phone numbers etc.
> The order screen
> This is a reworking of the current quick checkout screen.
> 1.) The first shipping address is automatically selected. A link is provided to step 1 of the normal checkout system if the user needs to add a new address.
> 2.) Shipping Choices, and an option not to have everything shipped at once are provided. A link to the normal checkout procedure step 2 is provided should additional e-mail notifications, gift wrapping, etc be desired.
> 3.) Payment Options are listed, but instead of a link to add a credit card, the credit card data entry fields are provided, including an option to add a separate billing address. If credit card data is entered, that card is automatically used. A link will be provided to jump to the 3rd step of the standard checkout process should addition billing options be required like split payments, etc.
> Order Button
> The final button is changed to "Order"  and gives the customer a "reciept" ...  It is far easier to adjust an order that's been created than make up for lost business because people didn't realize they needed to hit the confirm link one last time to put the order through.
> The ordering process at http://www.GraciousStyle.com (Si Chen's site) is a good example of the general feel of this scheme.
> Anyone have any other suggestions, or an interest in supporting this development?
> Thanks

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[Nicolas Malin (Jira)]

    [ http://issues.apache.org/jira/browse/OFBIZ-257?page=comments#action_12453691 ]
           
Chris Howe commented on OFBIZ-257:
----------------------------------

sorry to hijack the thread...i've created a new issue in regards to the shoppingcartevents and CheckoutEvents as simple methods here - OFBIZ-499

> Streamline the order checkout procedure
> ---------------------------------------
>
>                 Key: OFBIZ-257
>                 URL: http://issues.apache.org/jira/browse/OFBIZ-257
>             Project: OFBiz (The Open for Business Project)
>          Issue Type: Improvement
>          Components: ecommerce
>         Environment: new feature
>            Reporter: Daniel Kunkel
>            Priority: Minor
>
> This is a replanted feature request from the old Jira. I was going to let it just disappear from Jira until I was inspired by OFBiz...  Besides, I know I'm losing business because of the confusing checkout process, and I'm frankly surprised it hasn't been fixed yet.
> ---
> The current checkout system, although logical and very good in ways, is not especially intuitive or straight forward for the unexperienced customer, especially one in a hurry.
> The new scheme is a simplified ordering scheme that handles the most common basic orders, and still links to the existing checkout code for complex orders with special requirements like split shipments, split payments, gift cards, etc.
> Specifically:
> The Login Screen
> The login screen is a combination of the current login screen, and the new customer screen. Most customers, they can enter their login name/password and skip the new customer basic data. New customers will enter in their personal details, address, etc.
> An ajax bit could be really helpful here...  After someone enters their login information, the system could populate the fields  giving the customer a chance to review and update their main address, phone numbers etc.
> The order screen
> This is a reworking of the current quick checkout screen.
> 1.) The first shipping address is automatically selected. A link is provided to step 1 of the normal checkout system if the user needs to add a new address.
> 2.) Shipping Choices, and an option not to have everything shipped at once are provided. A link to the normal checkout procedure step 2 is provided should additional e-mail notifications, gift wrapping, etc be desired.
> 3.) Payment Options are listed, but instead of a link to add a credit card, the credit card data entry fields are provided, including an option to add a separate billing address. If credit card data is entered, that card is automatically used. A link will be provided to jump to the 3rd step of the standard checkout process should addition billing options be required like split payments, etc.
> Order Button
> The final button is changed to "Order"  and gives the customer a "reciept" ...  It is far easier to adjust an order that's been created than make up for lost business because people didn't realize they needed to hit the confirm link one last time to put the order through.
> The ordering process at http://www.GraciousStyle.com (Si Chen's site) is a good example of the general feel of this scheme.
> Anyone have any other suggestions, or an interest in supporting this development?
> Thanks

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